Project: Dealer Portal for a Local Manufacturing Organization

The Situation

A worldwide leader in manufacturing needed to build a new dealer portal that was significantly more robust.  The sales process for the dealers was cumbersome.  It was prohibitive to driving sales and increasing business.  Dealers were frustrated with the user experience of the current portal and overall satisfaction was low. 

The Challenge

They needed to streamline the sales process and improve the dealer experience.  They also wanted to implement a new CRM module and have it customized to specific requirements.  They were looking to move the portal to the cloud as well.  Our client decided Salesforce would be the key solution to revitalizing the dealer portal. 

The Solution

They engaged Q Consulting’s Q Force to integrate Salesforce into the portal. Recognizing the need for a streamlined sales process and improved dealer experience, Q Force provided certified Salesforce professionals, particularly within the Experience Cloud and Sales Cloud environments. These experts played a crucial role in developing and integrating a new CRM module tailored to specific requirements.

Q Force collaborated with the organization to successfully customize Salesforce and integrate into the portal enhancing the dealer portal’s functionality and user experience. The new portal streamlined sales operations, improved data management, and provided dealers with a more intuitive and efficient platform. The project not only improved the sales processes but also increased dealer satisfaction, driving overall business growth. This collaboration exemplifies Q Force’s ability to deliver customized, impactful solutions that meet clients’ unique needs.